URNIETA runs a dealer-first support model backed by direct factory support where dealers aren't available. If you bought through an authorized dealer, they handle most issues — fitment, install questions, hardware swaps, finish blemishes — inside 48 hours from local stock. If you bought directly from the URNIETA factory, or your dealer needs backup, the service desk in Hong Kong picks it up the same way. This page describes both flows, what we cover, and how to open a request.
Your authorized URNIETA dealer is closer, faster, and stocks the common replacement parts. Most fitment, install, and finish questions are resolved inside 48 hours without an RMA, without freight, without escalation.
Avg resolution / 48hFor warranty cases or structural concerns, the dealer files an RMA with your regional support manager. We open a case, review photographs and the order trace, and confirm or decline cover within 5 business days of a complete file.
RMA opened / within 5 business daysReplacement components are dispatched on the next available production batch, typically 2 to 4 weeks depending on origin port and SKU. Warranty parts are supplied free of charge; freight is dealer-paid.
Typical ship / 2-4 weeks24 months structural cover on welded and forged components. 12 months on powder-coat finish under normal off-road use. Lifetime cover on undeformed forged recovery points. Stone-chip cosmetic damage and deformation from impact are not covered. File via your dealer with the order number, SKU, VIN, and photographic evidence.
Hardware kits, bushings, finish-trim panels, and harness sub-assemblies are stocked at the factory and at most regional distribution hubs. Order via your dealer with the URNIETA order number and the SKU you need replaced. Out-of-stock components ship on the next production batch, never longer than 6 weeks.
The latest install manual is the source of truth. Printed copies in the carton are superseded by the revision on the resource library. CAD packs are available for chassis integrators. The installer hotline operates UTC+8 working hours; out-of-hours your dealer is the right contact.
For unusual chassis variants, late-production updates, regional grey-import builds, and owner-modified subframes, send your VIN and a chassis photograph. The factory fitment desk will reply in writing within 48 hours confirming compatibility, recommending an alternative SKU, or flagging a no-fit.
Front and rear bumpers worn through the original powder-coat are stripped, blasted, primed and re-coated at the factory facility. Turnaround is about 6 weeks plus return freight. Available for any URNIETA bumper still inside structural warranty.
Paid / ~6 weeksLight bar and auxiliary harness firmware is re-flashed when the OEM CAN bus or vehicle ECU receives a TSB update that breaks compatibility. Free of charge if traceable to a manufacturer ECU update; performed by dealer with factory-supplied flasher.
Free under TSB / dealer-performedRecommended at 80,000 km or 5 years for vehicles operated in heavy corrugation. Roof console mounting boss integrity, headliner bond, and harness pinch points are inspected. Performed at any dealer with the factory inspection sheet.
Paid if remediation requiredUV-exposed snorkel housings can chalk after long fleet life in Middle East and Australian-outback conditions. Refurbishment includes media blast, re-tint, sealing-ring replacement and air-intake gauze swap. Returned to spec; no degradation in CFM.
Paid / ~4 weeksComplete this form to log a new service case. The fields below are the minimum we need before a regional support manager can act.
If you don't have an order number, for example you are an end customer who purchased through a dealer, leave it blank and add the dealer name in the description.